At XENQUARILTH, your satisfaction is our priority. We understand that occasionally, you may need to return an item. This comprehensive returns policy outlines the terms under which returns can be made.
Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods.
If your return is approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For further information, please contact our support team at [email protected].